Waiting List Validation & Patient Scheduling Services

Services to Help You Cut Waiting Times and Reduce Waiting Lists

Waiting lists for specialised treatments or surgeries are stressful for patients and can be overwhelming for the admin teams handling them.

Our waiting list validation and patient scheduling services help reduce this stress and give time back to your teams.

The service supports providers in acute or community healthcare in the public, private and not-for-profit sectors in Ireland, Northern Ireland and the UK, and we handle outpatient and inpatient/day case appointments for specialty lists including:

- Colorectal

- Dental

- Dermatology

- Endoscopy

- ENT

- Ophthalmology

- General Surgery

- Gynaecology

- Ophthalmology

- Tonsillectomy

- Urology

​Our dedicated team of validators and schedulers work to

- validate patient lists

- ensure patients receive the necessary information in a timely manner

- manage expectations

To date, they have validated 200,000+ patients on waiting lists.

They work across multiple channels:

- phone (customer service agents and IVR)

- text messaging

- e-mail

- online portals and digital apps

- post

It gives you complete coverage with no gaps in provision.

We tailor the offering to your precise requirements to give you a bespoke solution.

Our commitment to quality shines through in every interaction, while our experience means we slot seamlessly into your setup, whether you are extending an existing provision or opening a new one.

It’s a service that helps you boost productivity by freeing your own teams to work on other activities. Ultimately, it helps you focus on better health outcomes.